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To cancel your order, you must log in to your account and go to your order. Fill in the options that appear. If you do not find the appropriate cancellation options, please start a conversation via WhatsApp and one of our representatives will help you cancel your order, or you can send us your request to
E-mail: hola@lolaflora.com.co
WhatsApp: +525521702770
You can update your order up to 5 hours before your delivery time.
Our delivery times are:
Morning: 8:30 a.m. to 2:30 p.m.
Afternoon: 3:30 p.m. to 8:00 p.m.
Update your order here.
You can track your order here.
Tracking will be activated during the delivery window assigned to your order.
Log in to your account or click this link to check your order status.