Cancellations and/or Returns
The User may cancel Products for any reason as long as the order is still listed as "new order" within the platform.
If an image validation service is offered as stated in Section III.1.c), the User may cancel Products even in "in preparation" status if they have rejected the product image.
a) Perishable Products
You may request a refund within 5 days of delivery for potted plants and 24 hours for cut flowers. As these are perishable products, our warranty policy expires after these mentioned periods.
b) Personalized Products
We regret that it is not possible to cancel an order for personalized products if the personalization process has already begun (indicated on the Platform as "in preparation").
c) Other Products
For non-perishable Products, a return may be requested within 30 (thirty) calendar days following the delivery date, provided that the products are in their original packaging and condition and are returned to the supplier. To do this, the User may request a shipping label to return the Product to the supplier. Returns that meet the appropriate circumstances and are accepted by LolaFlora will be refunded within 7 days.
d) Fraudulent payments or cloned cards
The User has the right to cancel any payment at any time in case of fraudulent use of their credit or debit card by another person not acting on your behalf or your agent and to receive a refund of the amounts from us to the extent that such amounts are not reimbursed to you by the card issuer in such circumstances.
e) Orders paid in cash through convenience stores
In Mexico, it is not possible to issue refunds for payments made with Oxxo, 7 Eleven, Extra, Farmacias del Ahorro, Farmacia Benavides, and bank transfers.
Therefore, if the return or claim is approved, an open order valid for 12 months may be created for the User to use the paid amount on a later occasion.