The User will have the right to have the Product delivered to the address provided once the Product is accepted in accordance with section IV.1.a) above.
In relation to the foregoing, the User will be solely responsible for the data provided through the Platform, in the event that the Suppliers cannot make the delivery because the User incorrectly provided: (i) the date and time slot for Product delivery; (ii) the full name of the recipient; and/or (iii) the complete address and references for Product delivery.
If your order includes several items for delivery to the same address, they may be sent separately.
a) Recipient not found at the address
Products sent by LolaFlora In the event that the recipient is not at the address or cannot be located for delivery, the Supplier will attempt to leave the Product with a concierge, receptionist, neighbor, or other.
The delivery driver's maximum waiting time is 10 minutes, after which:
- In the case of an office, hospital, funeral chapel, residential complex, or other building with multiple access controls, an attempt will be made to leave the Product with a coworker, reception, assistant, etc. If delivery is not possible, the User will be notified via email.
- In the case of a private address and if no one can receive it, the User and the recipient at their address will be notified that we attempted delivery and that they should contact us to reschedule.
The second delivery attempt will be made at no additional cost as long as the Product was not purchased with a delivery fee. If the Product had an additional delivery fee, the second delivery attempt will have an additional cost which will be communicated at the time of rescheduling.
In case of a second failed delivery attempt, LolaFlora will terminate the service and a full refund will be issued within a maximum of 30 days from the scheduled collection/delivery date.
Products sent by courier The maximum waiting time for the delivery driver is 5 minutes, after which:
- In the case of a perishable product: the shipment will be returned to the central facility for a second delivery. If the second delivery cannot be made, LolaFlora will terminate the service and a full refund will be issued within a maximum of 30 days from the scheduled collection/delivery date.
- In the case of a non-perishable product: the shipment will be returned to the central facility for a second delivery. If the second delivery cannot be made, the shipment will be returned and the customer will be fully refunded within a maximum of 30 days from the scheduled collection/delivery date.
b) Addresses with conditional delivery
In case of delivery to certain places with third-party intervention, such as offices, hospitals, funeral homes, airports, hotels, ships, and other commercial establishments, the signature of any person authorized to accept deliveries on behalf of the organization will be accepted as proof of delivery to the selected recipient.
LolaFlora will at all times try to comply with the delivery commitment according to the rules of each place, but is not responsible if these prevent the delivery of the Product. Therefore, it should be considered that some institutions or businesses do not allow direct delivery to the recipient (for example, some medical institutions do not allow flower delivery to rooms). If this problem arises, LolaFlora will try to contact the User to make the delivery outside the institution or to reschedule.
If for any reason delivery cannot be made, the conditions of Section III.2.a will apply.
c) Delivery of rejected Products
In the event that the recipient rejects or does not want to receive the Product, the User will be notified, and LolaFlora will terminate the service and a full refund will be issued within a maximum of 30 days from the scheduled collection/delivery date.
d) Express Deliveries
Users may indicate through the Platform that the Product be delivered within a certain "Express Delivery" timeframe. Users acknowledge and accept that if they request an order as "Express Delivery," an additional fee will be charged, which will be indicated through the Platform at the time the User places the purchase order.
Express shipments are not available nationwide and are subject to schedule availability.
e) Communication for delivery
The Affiliate Provider may call the User if they are away from their address and no one is available to deliver the Product.
In this regard, the User acknowledges and accepts through this agreement that if delivery cannot be made, they may attempt to contact them at their phone number.
f) Rescheduling
The User will have to communicate within the next 7 days, otherwise, LolaFlora will offer the option to reschedule for 1 year at no cost or request a refund if the User prefers.
The second delivery attempt will be made at no additional cost as long as the Product was not purchased with a delivery fee. If the Product had an additional delivery fee, the second delivery attempt will have an additional cost which will be communicated at the time of rescheduling.
Rescheduling will depend on the availability of our network of affiliated florists; the customer service agent will communicate the available delivery options during contact.
g) Proof of delivery and location
Recipients must sign the proof of delivery requested by the Provider or its staff with their name, signature, date, and time of delivery so that the Provider can justify the delivery of the Product.
h) Responsibility for deliveries
We are not responsible for the non-fulfillment of our obligations if such non-fulfillment is a consequence of extraordinary circumstances (such as fires, floods, earthquakes, storms, hurricanes, or other natural disasters), violent invasion, hostilities of foreign enemies (in declared or undeclared war), civil war, revolution, rebellion, insurrection, military usurpation of power, terrorist activities, nationalization, government sanction, blockade, embargo, labor disputes, strike, lockout or interruption or failure of electricity or telephone service.
i) Courier deliveries
Delivery by courier is not available for same-day deliveries, Sunday or holiday deliveries, or local or regional holidays as indicated.
Deliveries via courier service will be made during business hours between 9:00 AM and 7:00 PM.