Failed Deliveries: To manage your order refund, the florist must record two failed deliveries.
Product Dissatisfaction: If you are not satisfied with your arrangement after two delivery attempts, we offer a full refund up to 2 hours after delivery. There will be no right to a refund after this period.
Processing Times: Refunds are issued via the original payment method, and we take 2 business days to process the request. Banks or credit/debit card issuers may take up to 10 days to reflect the amount in your account.
Exclusions: Refunds cannot be issued for payments made via PayU at OXXO and 7Eleven stores.